We are pleased to offer a strict exchange policy on products. Hair extensions are hygiene sensitive as a result refunds are not permitted, nevertheless, we are more than happy to make exchanges on hair extensions that have not been opened, worn or tampered with. In order to make an exchange you must contact within 3 working days. All Rare Look hair extensions must be returned unopened in the original packaging otherwise, an exchange will not be issued.
Customers are responsible for shipping costs and we recommend that you return the hair extensions with a tracking number, as we are not liable for lost returns. Once we have received the hair extensions we will inspect it thoroughly to make sure the returns requirements are met so that the exchange process can commence.